Director of Primary Care Services – Family Medicine/Internal Medicine | Brandywine, MD (BB 135492)
Job at a glance
Job description
Client is a Federally Qualified Health Center (FQHC) dedicated to providing high-quality healthcare throughout Southern Maryland. With nine clinical locations across Prince George's, Charles, and St. Mary's counties, Client serves more than 18,000 patients annually.
The organization offers integrated healthcare services, including primary care, pediatrics, women's health, Title X family planning, dental care, behavioral health, WIC, pharmacy services, and the Ryan White HIV/AIDS program.
Client primarily serves Medicaid and uninsured patients and is committed to providing essential healthcare to everyone in the community, regardless of their ability to pay. This is an opportunity for healthcare professionals to make a meaningful difference in the lives of underserved populations while contributing to improved community health outcomes.
Client is seeking an experienced physician leader to serve as Director of Family and Adult Medicine. This role provides strategic and clinical leadership for primary care services, with an emphasis on delivering high-quality, patient-centered care to underserved and high-risk populations.
The Director will oversee clinical operations, provider performance, quality improvement initiatives, and regulatory compliance, including applicable standards established by the Health Resources and Services Administration (HRSA) and The Joint Commission.
As a key member of the leadership team, the Director will advise the CEO and Board of Directors on clinical strategy, workforce planning, and community health needs. The position also involves developing community partnerships that support coordinated, accessible, and equitable healthcare.
In addition to leadership responsibilities, the Director will maintain a clinical practice, providing direct patient care approximately two to three days per week to support patient access and demonstrate clinical best practices.
Job Responsibilities
Advise the CEO on clinical matters, operational challenges, and opportunities for improvement.
Collaborate with the Chief Medical Officer (CMO) to align clinical operations, quality initiatives, and provider development with organizational goals.
Contribute to strategic planning, workforce development, and future clinical leadership initiatives.
Work with executive and clinic leadership to develop programs, improve staffing models, and optimize primary care services.
Qualifications
Promote professional development, accountability, and clinical excellence across the provider team.
Support provider retention, credentialing, and privileging processes.
Establish and reinforce clinical standards, protocols, and best practices.
Foster collaboration among providers and multidisciplinary healthcare teams.
Direct Patient Care
Provide direct patient care on a flexible schedule, approximately two to three days per week.
Model evidence-based clinical practices and maintain high standards of patient care.
Support access to primary care services for underserved and high-risk patient populations.
Promote patient-centered care, continuity of care, and effective clinical decision-making.
Quality Improvement and Regulatory Compliance
Oversee clinical quality improvement initiatives and support continuous improvement in patient outcomes.
Monitor provider performance, clinical effectiveness, utilization, and quality measures.
Support compliance with applicable healthcare regulations and standards, including HRSA and The Joint Commission requirements.
Develop and implement clinical protocols, quality assurance processes, and performance improvement strategies.
Use clinical data and performance metrics to identify opportunities for improvement and strengthen care delivery.
Operational and Financial Management
Collaborate with the CEO, CMO, and clinic leadership on operational planning and resource allocation.
Support budgeting, reimbursement strategies, managed care activities, and practice management initiatives.
Evaluate clinical information systems and operational processes to improve efficiency and care coordination.
Apply care management principles, including case management, disease management, and utilization management.
Develop and implement programs that promote timely, appropriate, and coordinated patient care.
Community Partnerships and Collaboration
Build and maintain partnerships with community organizations to strengthen coordinated care and population health initiatives.
Collaborate with internal teams, strategic partners, community representatives, and external stakeholders.
Support initiatives that address community health needs and improve access to healthcare services.
Communicate effectively with executive leadership, the Board of Directors, clinical staff, and external partners.
Education and Experience Requirements
Doctor of Medicine (M.D.) degree required.
Certification by a board of the American Board of Medical Specialties (ABMS) required.
At least 10 years of post-residency clinical experience.
A Master of Business Administration (MBA) or equivalent degree is preferred.
Experience in community health, public health, or a similar healthcare setting is preferred.
Demonstrated experience in physician leadership, clinical supervision, or provider management.
Required Knowledge, Skills, and Abilities
Current, unrestricted medical license in the State of Maryland.
Strong knowledge of clinical process improvement, quality assurance, and primary care delivery.
Expertise in clinical leadership, care delivery, quality and utilization management, clinical effectiveness, outcomes measurement, staff supervision, and protocol development.
Proven ability to mentor physicians, supervise providers, and support resident development.
Practical business and operational knowledge, including strategic planning, clinical information systems, budgeting, reimbursement, managed care, and practice management.
Understanding of case management, disease management, and utilization management principles.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across clinical, administrative, and executive teams.
Strong analytical and problem-solving abilities, including the ability to use data to evaluate performance and implement improvements.
Ability to manage competing priorities, respond to operational challenges, and work effectively in a dynamic healthcare environment.
Communication Requirements
Internal Communication
Maintain regular, daily communication with staff, executive team members, and users of the health center.
External Communication
Communicate as needed with strategic partners, community representatives, vendors, and other external stakeholders.
Working Conditions
This position operates primarily in an outpatient healthcare and office environment. The role involves regular interaction with patients, healthcare professionals, administrative staff, and organizational leadership.
Language and Communication Skills
Ability to read, interpret, and follow written or verbal documents, policies, and instructions.
Ability to communicate effectively with patients, employees, stakeholders, and external partners.
Ability to summarize and exchange accurate information clearly and professionally.
Physical and Functional Requirements
Ability to manage workplace stress and function effectively in a demanding clinical environment.
Ability to move around the office and clinical facilities as needed.
Ability to operate computers and standard office equipment, including calculators, copiers, and printers.
Ability to communicate frequently with patients and employees and exchange accurate information.
Ability to respond appropriately to interruptions, distractions, and changing priorities.
Ability to interact professionally with colleagues in varied situations.
Ability to perceive sounds and communicate spoken information or detailed instructions accurately.
Ability to judge distances and spatial relationships.
Cognitive ability to analyze, count, summarize, and synthesize information from multiple sources.
Ability to recognize and respond appropriately to social and professional cues.
Ability to meet the physical demands of patient care, including assisting with or catching a patient weighing more than 50 pounds in an emergency, as required by the original position description.
Travel Requirements
Must be able to drive between Client locations as needed to support clinical operations and organizational responsibilities.