Job Posting Title Associate Medical Director

Leadership & Organizational Management:

Understand organizational & market priorities, trends, and goals, to develop a clinical strategy to grow clinical talent and performance

Interview, hire, and oversee clinical teams to staff and develop a high-quality clinical team with engagement, patient-first culture, and talent retention

Work closely and communicate with clinicians and care teams, conducting weekly onsite center visits, holding regular individual 1:1's and clinician pod meetings, and participate in monthly leadership meetings.

Participate in regular market performance (clinical, financial, operational) meetings on important topics such as Medical Risk Adjustment (MRA), budgeting, staffing, operational excellence, and clinical initiatives

Champion our senior-focused primary care strategic vision and initiatives. Foster stakeholder relationships, including health plan partners, healthcare providers (e.g. specialists, hospitals), and social services. This will improve our community of care locally.

Represent CenterWell/Conviva brands in local communities and related media activities. Collaborate with the recruitment team to build and network a pipeline of high-quality primary care clinicians, including physicians, APPs, MAs, and other clinical professionals.

Clinical/Patient Management:

Foster a patient-centered and value-based clinical vision, strategy, and culture locally that orients care teams around excellence in patient care, teamwork, outcomes

Deliver leading clinical performance in patient experience, quality of care, clinical outcomes, and avoidable use

Periodically review clinician charts to identify opportunities in care, ensuring clinical assessments are accurate and that performance improvement and coaching initiatives are precise

Identify critical issues for high-risk patients during case reviews & other forums, and modeling and driving clinical excellence

Conduct root cause analysis of care opportunities from both individual, team, and systems perspectives and partner with clinical and operational colleagues to improve high-reliability care as a team

Ensure clinicians effectively co-manage high risk episodes of care and patients with partnered Care Integration Team (CIT) resources and programs for transitions of care management (TCM), high-risk patient management (HRPM), and social determinants of health (SDOH) efforts, improving clinical outcomes and avoidable utilization

Monitor and manage daily patient care and initiatives to improve team-based key performance indicators (KPIs), such patient experience via Net Promoter Score (NPS) and Medicare clinical quality via HEDIS, meeting local and organizational goals

Personally deliver high-quality primary care and demonstrating a high degree of patient care ownership and clinical excellence in age-friendly senior primary care including health promotion & prevention, disease management, effective specialist & hospital co-management, and complex care management

Spend 20-30% of time on direct patient care, with remaining time dedicated to administrative responsibilities. The percentage of time may vary by market needs and by staffing levels throughout the year.

Dyad Partnership:

Collaborate with operational leaders (Associate Operations Director and/or Market President) and Shared Services partners to align on clinical and operational goals, strategic planning, and budgeting

Maintain regular communication on performance, strategies, and team communication and management, ensuring unified decision-making and consistent messaging for cohesive leadership.

Work together towards common goals that support the mission, vision, values, and overall patient experience outcomes, managing clinic/market dynamics and engagement.

Partner on strategic and operational insights, including capital and operational budgeting, and monitor clinical & financial performance and metrics.

Review clinician schedules and incentive plans to align with patient care access and management goals