Job Summary
Job Description
Location:Lee Health -2776 Cleveland AveFort Myers FL 33901
Department: Transfer Center
Work Type: Full Time
Shift:
*** This position requires (2) 10AM-10PM Shifts and (1) 7PM-7AM Shift.
Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour
Summary
The Hospitalist Access Specialist is often the first point of contact for hospital admissions and hospitalist communication. Additionally, the Hospitalist Access Specialist may be the first point of contact for patients requiring transport at discharge. This role involves taking inbound calls from providers, physician offices, emergency rooms, and hospital staff. The Hospitalist Access Specialist plays a key role in Lee Healths success. This interaction with hospital staff impacts emergency room wait times provider contact time and patient length of stay. Therefore, efficiency, productivity, and superior customer service are essential to success in this job role. Lee Health is committed to delivering the highest quality service with an exceptional customer experience.
- Responsible for recording data entry, consolidation, and analysis of customer contacts within Lee Health
- Collaborate and support interdisciplinary care teams by communicating changes to Hospitalist staffing sharing daily physician rotation, and patient status with Transfer Center Transport RN and/or Transfer Center Access Specialist, as applicable, to ensure safe appropriate transfer of patients.
- Efficient communication to over 300 hospitalist providers regarding patient admissions and transfers.
- Efficient communication with all Lee Health staff and third party transport agencies.
The person in this position must be comfortable in a fast pace environment and possess the ability to prioritize, be extremely detailed-oriented, organized, a team player, and flexible. In addition, they will exhibit a strong desire and willingness to learn and grow with the department.
Requirements
Educational Requirements
| Degree/Diploma Obtained | Program of Study | Required/ Preferred | and/or |
| High School Diploma or Equivalent | Required | ||
Additional Requirements
Post high school training or college preferred.
Experience Requirements
| Minimum Years Required | Area of Experience | Required/ Preferred | and/or |
| 1 Year | Customer Service | Preferred | |
State of Florida Licensure Requirements
| Licenses | Required/ Preferred | and/or |
| Not Required | ||
Certifications/Registration Requirements
| Certificates/Registrations | Required/ Preferred | and/or |
Not Required
Other Requirements
Medical terminology/experience desired. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills is required. Data entry skills and good computer skills are required including knowledge of Microsoft Office Suite.
US:FL:Fort Myers