Enhancing patients’ experience by providing clinical/clerical/technical tasks, in a manner consistent with the Code of Conduct. Focus on patient rooming in the clinic, planning, coordinating, and facilitating of patient care activities for patients under the direction of a Provider. “Assist the Clinical Assistant” by answering telephone calls, taking accurate information, and relaying messages appropriately; prep patient charts as needed; verifies insurance, referral, and patient demographic information, collects co-pays, discharges patients, and schedules appointments. Excellent prioritization, decision-making, multi-tasking skills are essential in this key position. Services will be provided to patients of the following age population(s) adolescent to elderly in a manner that demonstrates an understanding of the functional/developmental age of the individual served.

DUTIES & RESPONSIBILITIES:

• Assists in facilitating patient flow during physician office hours including the greeting upon arrival, escorting patients to exam rooms and obtaining information.
• Interviews patients, obtains vital signs as indicated. Performs intake prior to patient examination with the Provider and enters information into the EMR (Electronic Medical Record).
• Functions as a backup to other clinical/clerical staff when necessary and a liaison between Provider/Clinical/PSR staff
• Utilizes other clinical staff and Providers for direction when appropriate.
• Reviews daily physician schedule to trouble shoot any potential conflicts.
• Checks charts for pending studies and follows up on pending studies Advises patients of what to bring with them to their initial visits including x-rays, insurance information, referrals, appropriate attire, co-payments, etc
• Assist with prior authorizations including radiology, medications, DME
• Maintains files, records, and reports related to clinical activity
• Handles patient related correspondence including patient and patient related phone calls, insurance forms, reports and mail.
• Answers calls and delegates as appropriate per practice guidelines
• Forwards calls to appropriate clinical staff when necessary
• Ensures that the clinic area is kept neat, clean and stocked at all times
• Ensures proper disposal of infectious waste materials
• Responsible for replenishing supplies in all office clinic areas
• Works to improve patient satisfaction as appropriate
• Gathers and compiles data as requested by the department manager or administrator
• Participates in the development and revision of department policies and procedures
• Participates in departmental projects, reports and research
• Adheres to department and institutional policies and procedures
• Participate in continuing education seminars
• Performs other job-related activities as assigned by manager

High school graduate or equivalent required. One year of clerical/clinical experience required.

Licenses/Certifications:

CPR required

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson’s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.