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(Archived) Bi-Lingual Healthcare Call Center Rep

Last Updated: 1/20/21

Job Description

We are seeking a Call Center Care Representative to join our practice in Brighton, MA.

The CCCR will work full time at our call center and provide telecommunications services to our patients/customers. The CCCR will be responsible for answering incoming calls from patients to schedule appointments, answer inquiries and questions, handle complaints or concerns, troubleshoot problems, and provide information.

  • Bilingual/Bi-cultural Spanish and/or Portuguese required. Must be able to speak and understand.

Responsibilities of the Call Center Care Representative

  • Receive inbound calls from patients/customers to interact with them and identify their needs, schedule, and route calls to appropriate resources.
  • Place outbound calls to customers to follow up as needed for recalls, rescheduling of appointments, etc.
  • Work in collaboration with the Call Center Manager to ensure high-quality, efficient, and patient centered care.
  • Oversee the timely management of outgoing and incoming calls.
  • Participates in the development of operational objectives, strategies, metrics, and goals with the Call Center Manager
  • Develop, present, and execute solutions to management and stakeholders that will enhance improvement areas and act on trends that may affect business operations.

Requirements of the Call Center Care Representative

  • Minimum two years of Hospital/Health Center "Call Center" and/or switchboard appointment booking experience
  • Minimum of two years Practice Management, and Electronic Health Record (PM and EHR) required
  • Minimum of three years of successful direct work experience with diverse populations whose primary language is not English
  • Minimum of four years of clinical operations and program administration in a health care setting
  • Demonstrated qualities in customer service, communication, and problem-solving skills.
  • Bilingual/Bi-cultural Spanish and/or Portuguese required. Must be able to speak and understand.

Company Details

Northeast Healthcare Recruitment, Inc.

Plymouth, Massachusetts, United States

We believe in providing Professional Recruiting Services with the highest level of integrity, professionalism and excellence.