Job Summary
Job Description
Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7:30am - 5:00pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 200 Regency Charlotte, NC.
What makes this a special challenge? For one, we want to create a quality experience for every person we serve. So the bar is high for accuracy, communications style and effectiveness. Also, you’ll need to be researching and resolving problems before, during and after calls within a high volume, demanding environment.
Primary Responsibilities:
- Gathering information needed to complete billing process from operational areas, including physicians
- Answers billing correspondence answer telephone calls and follow up on requests for information
- Assist with coding and error resolution
- Learn medical specialties specifically assigned
- Review claim payments for accuracy and compliance and posts payments appropriately
- Resolve claims problems with insurance carriers and patients on the phone or face to face
- Utilize available tools to keep accounts receivable current
- Maintain updated provider information for billing purposes
- Work to follow-up on accounts until zero balance or turned over for collection
- Provide feedback to providers and operational staff regarding denials, payments, coding, etc.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- An education level of at least a High School Diploma or GED (or higher) OR equivalent years of working experience
- 2+ years of medical billing and claims processing practices/procedures experience.
- Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications
- Ability to work a 40 hour schedule within the operating hours of the site (7:30am - 5:00pm)
- If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Preferred Qualifications:
- 3+ years of experience in a related environment (i.e. accounts receivable follow up, revenue cycle management , administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- Working knowledge of more than one medical specialty
Soft Skills:
- Ability to multi task
- Ability to analyze and troubleshoot difficult medial claims.
- Excellent customer service skills and ability to handle difficult patient situations.
- Excellent written and verbal communication skills
- Ability to demonstrate knowledge of accounts receivable management
- Ability to multi-task and to understand multiple products and multiple levels of benefits within each product
UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: [Register to View]
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: Biller, Billing, Billing Representative, Charlotte, NC. North Carolina, hiring immediately