Job Summary
Job Description
Communications Specialist Sign On Bonus up to $7,500!
Responsible for assimilating
various forms of information to make quality decisions while performing a wide
range of specialized functions and complex communication services (requests for
transport, assessment and triage of multiple incoming requests for transport,
and radio communications with all airborne aircraft) for all transport
modalities. Maintain effective and comprehensive communication with crew
members (medical and aviation) and aircraft utilizing complex, statewide,
multi-channeled voting radio system. Must also perform constant flight
following procedures with all aircraft during missions according to FAA and our
Medical policies. Documents appropriate and accurate detailed medical
information pertaining to patient condition and all aspects of transport
activity, which becomes a legal document. Coordinates the details of medical
transports (nationally and internationally) by working with the aviation,
medical and communications departments in conjunction with the requesting
agency and other appropriate resources. Accurately inputs all flight and ground
transport information into network database with special regard to FAA Part 135
and our Medical policies and procedures. Maintains a working knowledge of FAA
rules and regulations (pertaining to Part 135) and remains current and complies
with all policies and procedures. Maintains and facilitates positive
relationships with referring and receiving facilities and pre-hospital agencies
to ensure a safe, coordinated and expeditious response for emergency assistance
and/or transport for all customers internal and external. Utilizes good
customer service practices in accomplishing these tasks. Implements proper
procedures for notification of administration personnel and/or appropriate
agencies in the event of incidents, accidents, or emergency situations
involving personnel according to established policies and procedures. Attends
certain departmental staff meetings and continuing education meetings. Receive
incoming quote requests for long distance air medical transports. Using various
software programs, calculate price quote based on closest appropriate fixed
wing base. Educate caller as to all aspects of services associated with a long
distance air medical transport, i.e., aircraft, medical crew, ground ambulance
arrangements, etc. Initiate front-end billing process for quoted patient
accounts going to Patient Financial Services. Assist Patient Financial Services
with follow-up on accounts as needed. On a daily basis, provide outbound
follow-up calls to requestors regarding quote status. Attempt to identify and
fill backhaul (empty) flight legs. Keep transplant patient files current with
up-to-date contact information, hospital and case management contacts, etc.
Schedule:
· 3 & 4
Qualification & Experience:
- High School Diploma or equivalent
- EMS and/or air medical communications experience preferred. Experience in public relations, customer service, marketing or sales and/or healthcare billing and insurance preferred.
- Medical terminology preferred.
- Must be computer literate and have a good working knowledge of Word and Excel software programs. Must be able to learn custom and certain other software programs.
- Must possess excellent customer service skills and have the ability to function calmly in a high pressure situation, think clearly and logically, and make problem-solving decisions based on information given.
- Must be able to pass pre-placement drug screening and background screen
- This bonus offering only applies to new hire candidates and may apply to candidates previously employed by us.
Training Requirements:
- Successful Completion of Communication Specialist Academy
- New Hire Orientation Classes
- Destination Zero
- Successful Completion of King County Emergency Medical Dispatcher Certification Program
- Yearly recurrent training courses as required to include HIPAA and Code of Conduct