Great full-time opportunity for a Lead Patient Service Representative in Benson, AZ. Must have a High School Diploma or GED. A minimum of one year of Patient Service Representative experience in a healthcare setting providing office support. Customer Service 101 class completed through Universal class. You must be a Certified Medical Office Administrative. Any combination of experience and or education that provides the necessary skills and sensitivity. A Driver’s license and proof of insurance may be required if you are requesting mileage reimbursement. Valid fingerprint care

Clinical Administrative Duties.

• Ensures accuracy of provider schedules.

• Schedules and confirms patient appointments.

• Provides and facilitates the completion of necessary patient forms.

• Verifies medical and dental insurance coverage and eligibility.
• Assists patients with presumptive applications for Sliding Fee Discount Program.
• Verifies patient demographic information.

• Informs patients of account balances and takes payments over the counter.

• Answers telephone calls. Responds to caller questions as able and/or transfers calls to appropriate party.
• Takes and documents messages as appropriate.
• Deciphers the correct amount to charge self-pay, prompt pay or sliding fee discount program for patients.

• Proactively greets, interacts with, and assists patients and staff in a professional manner.
• Checks in patients on location.
• Verifies provider un-submitted encounters, as necessary.
• Verifies chart guard access and prints documents as needed.
• Performs medical records scanning.
• Provides Staff Meeting minutes.
• Print out new patient letters as requested.
• Post’s payments and facilitates bank deposits.
• Runs encounter co-pay report as requested.
• Runs and acts on reports as requested.
• Working assigned weekend is required.
• Clean lobby, restrooms and other patient areas with proper cleaning supplies while using proper Personal Protective Equipment (PPE).
• Screen all patients and visitors and perform Infrared and ear temperature checks.
• Use and educate patients and visitors on the proper Personal Protective Equipment (PPE) as required.

• Assists in PSR Oversight and Training.

• Performs Patient Services Representative audits.
• Develops Patient Services Representative monthly schedule.
• Trains all Patient Services Representative staff.