Well respected Healthcare group is seeking a full-time Front Desk Specialist/Customer Service Representative.

Essential Job Responsibilities:

· Greets, schedules, and confirms patient appointments via telephone or in person, utilizing proper customer service etiquette and attempts to contact patients to confirm future appointments and documents attempts per department guidelines.

· Collects co-payments, deductibles and other financial liabilities. Maintains cash logs and adheres to cash handling policies and procedures.

· Check in and check out patients.

· Participates in outbound calling campaigns.

· Copying, scanning and faxing as needed

· Communicates and coordinates with back office medical assistants.

· Completes insurance verifications.

· Interview’s patients in order to obtain demographic eligibility and insurance information required for registration.

· Registers confidential information in the computer system and updates and revises information as needed and verifies insurance, pre-certification and obtains authorizations if applicable.

· Helps maintain front office organization.

· Identifies and resolves problems of patients and staff and provides guidance and leadership with crisis situations.

· Other duties assigned as needed.