JOB SUMMARY:

A high-performing work environment requires that colleagues have the resources and preparation necessary to succeed. The Learning Facilitator supports Concentras business strategy by planning, coordinating and conducting all aspects of operational training. The Learning Facilitator provides leadership and coaches the performance of colleagues, conducts evaluations to ensure effectiveness of training programs and makes/recommends modifications as necessary.

Ensures the delivery of exceptional customer service by putting all customers (internal and external) first and displaying:

• A healing focus
• A selfless heart
• A tireless resolve

MAJOR DUTIES AND RESPONSIBILITIES:

• Understands how ones role and team add value for customers.
• Understands how the various parts of Concentra work together to turn our strategy into reality and ultimately make Concentra competitive in the marketplace.
• Acts in accordance with Concentras ethics and compliance policies and connects industry and regulatory changes to our strategy.
• Articulates how Concentra's value proposition differentiates us.
• Analyzes and selects instructional strategies, methodologies, technologies, and/or delivery channels to maximize the learning experience.
• Understands and applies learning and development methodologies and practices, including adult learning theory.
• Discovers and incorporates trends and emerging best practices from the industry to develop learning that enables the achievement of our strategy and future focus.
• Delivers effective learning experiences in a timely manner.
• Creates an environment that is conducive to learning and exchanging information, engages the learner and produces the desired outcomes.
• Identifies, manages, and responds to learner needs throughout the learning experience.
• Meets established expectations and takes responsibility for achieving results; encourages others to do the same.
• Employs focus, attention to detail, reliability, and appropriate prioritization to drive outcomes.
• Sees opportunities to contribute and takes the initiative to create solutions.
• Consistently models and inspires high levels of integrity in decisions, speech, and actions.
• Lives up to commitments, taking responsibility for the impact of one's actions.
• Exercises the courage to prioritize principles and values over personal or professional gain.
• Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Concentras overall success first.
• Develops and strengthens networks and relationships, both inside and outside the organization, that support company performance.
• Proactively and transparently contributes information and energy toward creating value with others.
• Connects meaningfully with customers to build emotional engagement and customer advocacy.
• Develops and applies deep customer knowledge and intimacy to develop and deliver products, services, and interactions that provide value beyond expectations.
• Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.
• Understands oneself, effectively manages emotions, and displays awareness of how one's actions affect others.
• Seeks out learning from experience, other people and various resources.
• Strives to develop and expand personal ability and performance.
• Continuously helps others upgrade their capability to contribute to Concentra.

JOB-RELATED SKILLS/COMPETENCIES:

• Strong attention to detail and exceptional follow up skills
• Exceptional interpersonal, public speaking and presentation skills
• Strong technical knowledge of all Microsoft Office applications, including Word, Excel, Access and PowerPoint
• Is able to apply multiple delivery tools and approaches.
• Designs, creates, and develops learning modules or material to increase performance.
• Listens and communicates with respect and empathy toward others.
• Builds trusting relationships through accountability and integrity in actions.