JOB SUMMARY:

Is responsible for the successful implementation and on-going management of the Enterprise Quality Improvement Program.

Ensures the delivery of exceptional customer service to all customers (internal and external) first by displaying:

• A healing focus
• A selfless heart
• A tireless resolve

MAJOR DUTIES AND RESPONSIBILITIES:

• Executes the day-to-day activities of the QI Department
• Supports the QI Medical Director with the coordination, managementand evaluation of QI activities.
• Under the direction of the QI Medical Director, collaborates withother Concentra colleagues to design, develop and write the QI ProgramDescription, Annual Work Plan, and Annual QI Program Evaluation.
• Takes a lead role in implementing the strategy for clinical,service and operations with respect to quality optimization.
• Takes a lead role in coordinating the report writing of documentsfor the QI Committee by the departments providing the reports.
• Assists with any accreditation strategy Concentra may develop.
• Contributes as an internal consultant to development andimplementation of QI activities.
• Serves as a linkage for QI activities amongst product lines, product development and operations.
• Collaborates closely with the Data Analytics department and interfacing colleagues and departments to ensure QI activities arestatistically sound.
• Collaborates closely with the QI Medical Director, leadership teamand clinical and operations managers to establish QI standards and measures.
• Collaborates to design and implement effective approaches andactions to improve quality of care and service, and ensure compliance withConcentra strategy, regulatory and future possible accreditation efforts.

Concentra's Data Protection Commitment
* Concentra is committed to protect patient data and to ensure privacy of personal and medical information.
* Every Concentra colleague has the responsibility to adhere to data protection principles.
* If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.