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Coordinating Doctor
Feasterville Trevose, Pennsylvania, United States
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Job Summary

Occupation Physician
Specialty Telemedicine
Degree Required MD/DO
Position Type Permanent/Full-Time
Work Environment Ambulatory Surgery Center (ASC) Academic/Training Program Hospital Clinic/Private Practice
Location Pennsylvania, United States
Visa Sponsorship No

Job Description

Last Update: 5/02/16
To be responsible for delivering professional, effective medical assistance services for clients of International SOS to the highest standards of excellence in conjunction with Regional Medical Director (RMD), Medical Directors (MDs), and Coordinator Nurses (CN).

This position is located in Trevose, PA but we are willing to relocate the right candidate.


MEDICAL ASSISTANCE RESPONSIBILITIES


•Responsibility for medical due diligence and case direction with respect to designated medical assistance cases.
•Responsibility for designated ongoing medical related tasks required on all medical assistance cases.
•Assess each designated case with respect to its medical elements and provide direction in order to facilitate medical due diligence and render the appropriate assistance.
•Provision of assistance with referrals and retrospective claims assessments as required.
•Responsibility for ensuring that there is an appropriate medical handover of cases at the beginning / end of each shift.

•Direct the medical frequency/intensity of medical contacts with treating Doctors, Clients, patients and their family members as appropriate.
•Direct the planning and progress of inpatient cases.
•Oversee the planning and progress of operational issues relating to medical case management.
•May be required to change shift from day to night, or vice versa, or take additional weekend coverage, depending on staffing needs. This will be determined by the RMD, in conjunction with the Director of Nursing.
•May be required to temporarily cover as the Medical Director on Duty (MDOD), during day, night or weekend, as determined by the RMD.

MEDICAL ASSISTANCE SERVICES


•Receive and assess relevant medically related calls received from clients.
•Collect logistical, medical and collateral histories pertaining to the medical event/incident.
•Provide telephone medical assessment and consultation to designated patients in all parts of the world, assess and monitor the appropriateness of the treatment where they are located.
•Give advice to callers, relatives, employers, employees, insurance companies and other clients.
•Organize and supervise appropriate medical assistance for designated Intl. SOS clients. This includes obtaining medical reports, organizing referrals, monitoring the patient’s conditions, recommending appropriate means of medical transportation, and monitoring the progress of such.

•Obtain medical reports from treating medical staff to ascertain the suitability of patient’s treatment, monitor medical care and co-ordinate the patient’s needs for transport as appropriate.
•On occasion, obtain medical information from patient’s family physician, GP or treating specialist to determine the pre-existence of disease.
•Assist in providing medical referrals in the regions covered and/or serviced by the Assistance Center.
•Partake in the further development and enhancement of Intl. SOS medical and logistic capabilities.



MEDICAL LIASON AND REPORTING


•Collect relevant medical information to produce focused professional medical reports that effectively communicated medical information to all types of clients.
•Professionally communicate verbally and/or in writing to the relevant parties/clients regarding the progress of the patient’s condition. Discuss appropriate medical management and dispositional recommendations.
•Undertake responsibility for the medical information released from the Assistance center.
•Undertake direct contact with relevant Treating Medical Officers and Local Medical Officers as appropriate to expedite the case’s management.
•Liaise with client medical departments and claim departments to effectively communicate relevant medical and logistical information in accordance with the client requirements.
•Undertake public relations calls as required to ensure good communication with all parties and to promote clear understanding with patients, families, clients etc.
•Establish responsive liaison arrangements both within Intl. SOS and externally. (i.e. Medical representatives, patients and insurance companies)
•Positively promote the work of Intl. SOS.
•Maintain high standards for detailed and accurate documentation including the consistent updating of case files.



MEDICAL TRANSPORTATION


•Consistently maintain the Intl. SOS Medical Transportation Standards in expediting all medical transportations.
•Have direct responsibility for the assessment of medical and logistical aspects of evacuations and repatriations, including the assessment of the necessity of an evacuation and the means by which it should take place. (i.e. air-ambulance / commercial carrier / seated / stretcher / escort type / medical equipment / etc.)
•Liaise with medical departments and/or medical directors of various airlines for passenger medical clearance as indicated.
•Act as a medical escort when required for appropriate medical cases.
•Determine most appropriate medical escort personnel for the specific case in conjunction with the RMD, MDs, other CDs and CNs.



•As appropriate, assist in the maintenance, upgrading and control of the emergency mobile medical equipment available in the Assistance center.



GLOBAL ASSISTANCE NETWORK (GAN) AND REFERRALS


•Responsibility for medical referrals such that patients are referred to appropriate levels of care and the appropriate medical provider is selected.
•Collation of new information on medical providers and facilities encountered and transfer of this information to the Global Assistance Network (GAN) department with medical comment for further investigation.
•Assist with site surveys, medical audits and write reports as per Intl SOS’ specifications upon request from the Regional Medical Director and in fulfillment of the Intl. SOS Audit Tool.
•To work at otherlocations, including GMS sites, as and when required by consensus agreement with the RMD.



CASE ESCALATION


•Escalation as per Intl. SOS protocol to the Medical Directorship of the Assistance center, Regional Medical Directorship, and Corporate Assistance Department (CAD).



PROMOTION OF INTERNATIONAL SOS SERVICES


•Participate, under the direction of the Regional Medical Director and CEO, Americas and in consultation with the Marketing Manager, in appropriate business development activities to enhance the development of Intl. SOS activities.
•Assist in explaining Intl. SOS’ medical services to prospective and existing clients as requested.



MISCELLANEOUS


•Work within and promote all Intl. SOS policies and procedures.
•Carry out other reasonable duties as requested by the Team Leader.

•Work flexible hours as appropriate to the needs of the post, as and when required by consensus agreement with the RMD.

•Be responsible for own Continuing Professional Education. Intl. SOS will endeavor to support appropriate Continuing Professional Education requests.
•As one of the managers in operations, play a leading role in case management and team development, working closely with the Operations manager and Shift Supervisors.

•Attend supervision, training and departmental meetings as and when required.

•Undertake accountability for your workload.



C. Job Profile


Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)


•Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
•Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
•Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
•Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
•Proficient knowledge of Power Point, Word, Outlook, Excel, Power Point.





Required Competencies (Critical behaviors necessary to successfully perform the job)


•Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
•Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
•Commitment- Able to start and persist with specific course of action while exhibiting high motivation and a sense of urgency; willing to work additional hours if needed in order to reach goals. Additional hours would to the extent possible, be requested with advance notice.
•Collaborative – the individual works well as a member of a team.



Required Work Experience (Brief description of the job-related experience needed to perform the job)


•5 years plus post-graduation clinical medical experience
•Family, Emergency, Internal or ICU Medical background preferred
•Assistance Medicine (desirable)
•Aviation Medicine (desirable)
•Remote Area Medicine (desirable)
•Tele-medicine (desirable)



Required Qualifications (Brief description of the educational background needed to perform the job)


•Full current registration to practice medicine in Pennsylvania or elsewhere within the USA.

Required Languages (Brief description of the language skills needed to perform the job)


•English
•Spanish/Portuguese (Desirable)



Travel / Rotation Requirements (Brief description of any travel or rotation requirements)


•To be determined in consensus with the RMD.