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Accounts Receivable Representative
Addison, Texas, United States

Job Summary

Occupation Physician
Specialty Other
Degree Required MD/DO
Position Type Permanent/Full-Time
Work Environment Ambulatory Surgery Center (ASC) Academic/Training Program Hospital Clinic/Private Practice
Location Addison, Texas, United States
Visa Sponsorship No

Job Description

Last Update: 11/13/14

JOB SUMMARY: Account Resolution via communications with employers, insurance companies, TPAs and labs.

Ensures the delivery of exceptional customer service by putting all customers (internal and external) first and displaying:

  • A healing focus
  • A selfless heart
  • A tireless resolve

MAJOR DUTIES AND RESPONSIBILITIES:

Primary Functions:

  • Account resolution via communications with employers, insurance companies, TPAs and labs
  • Incoming customer service calls with clients.
  • Processing rebills & correspondence.
  • Managing aging reports.
  • Submit employer profile updates and information as necessary.
  • All other duties, as assigned

A/R Aging Report

  • Outgoing calls to insurance companies, employers, etc.
  • Adjustments are applied when appropriate
  • Generating rebills for outstanding A/R
  • Handle Employer Issues

Documentation

  • Document notes into billing system
  • Request documentation from clinics to support charges
  • Address correspondence and customer requests
  • Generate rebills for open balances
  • Correct insurance information and redirect bills to appropriate payor
  • Update employer changes and re-submit corrected bills

Rebills

  • Generate rebills for open balances
  • Correct insurance information and redirect bills to appropriate payor
  • Update employer changes and re-submit corrected bills

WORKING CONDITIONS/PHYSICAL DEMANDS:

  • Office environment
  • Sitting for extended periods of time
  • Heavy telephone work.

Concentra's Data Protection Commitment
* Concentra is committed to protect patient data and to ensure privacy of personal and medical information.
* Every Concentra colleague has the responsibility to adhere to data protection principles.
* If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.


JOB-RELATED SKILLS/COMPETENCIES:

  • Excellent communication and organizational skills
  • Problem solving skills and ability to handle multiple tasks
  • Excellent writing and documentation skills required
  • One year medical collection experience
  • Ability to work independently
  • Requires outstanding customer service skills and excellent problem solving skills
  • Ability to assist peers and train new employees.
  • Consistently meets or exceeds pre established goals