Job Summary
Job Description
JOB SUMMARY: Account Resolution via communications with employers, insurance companies, TPAs and labs.
Ensures the delivery of exceptional customer service by putting all customers (internal and external) first and displaying:
- A healing focus
- A selfless heart
- A tireless resolve
MAJOR DUTIES AND RESPONSIBILITIES:
Primary Functions:
- Account resolution via communications with employers, insurance companies, TPAs and labs
- Incoming customer service calls with clients.
- Processing rebills & correspondence.
- Managing aging reports.
- Submit employer profile updates and information as necessary.
- All other duties, as assigned
A/R Aging Report
- Outgoing calls to insurance companies, employers, etc.
- Adjustments are applied when appropriate
- Generating rebills for outstanding A/R
- Handle Employer Issues
Documentation
- Document notes into billing system
- Request documentation from clinics to support charges
- Address correspondence and customer requests
- Generate rebills for open balances
- Correct insurance information and redirect bills to appropriate payor
- Update employer changes and re-submit corrected bills
Rebills
- Generate rebills for open balances
- Correct insurance information and redirect bills to appropriate payor
- Update employer changes and re-submit corrected bills
WORKING CONDITIONS/PHYSICAL DEMANDS:
- Office environment
- Sitting for extended periods of time
- Heavy telephone work.
Concentra's Data Protection Commitment
* Concentra is committed to protect patient data and to ensure privacy of personal and medical information.
* Every Concentra colleague has the responsibility to adhere to data protection principles.
* If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.
JOB-RELATED SKILLS/COMPETENCIES:
- Excellent communication and organizational skills
- Problem solving skills and ability to handle multiple tasks
- Excellent writing and documentation skills required
- One year medical collection experience
- Ability to work independently
- Requires outstanding customer service skills and excellent problem solving skills
- Ability to assist peers and train new employees.
- Consistently meets or exceeds pre established goals