JOB SUMMARY:

Relying on instructions and pre-established guidelines and working under direct or indirect supervision, performs any combination of daily clerical duties in accordance with Concentra policies and procedures and applicable regulations.

Ensures the delivery of exceptional customer service by putting all customers (internal and external) first and displaying:

• A healing focus
• A selfless heart
• A tireless resolve

MAJOR DUTIES AND RESPONSIBILITIES:

• Greets patients and visitors and directs them accordingly.
• Obtains authorization as needed to process patients for services needed.
• Admits patients into system or manually in accordance with client company protocols.
• Explains all required paperwork and forms to patients and ensures proper completion of all paperwork.
• Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly.
• Checks out patients either via system or manually according to procedure and distributes records according to the Employers protocols.
• Files paperwork, medical records and correspondence according to defined company procedure.
• Dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms.
• Maintains inventory of office supplies and printed forms.
• Assists in processing patient referrals as required.
• Follows HIPAA guidelines and safety rules as outlined in training received.
• Collects co-pays; ensures daily cash and credit reconciliation
• Encounter error report
• Dual eligible identification
• Attends center staff meetings.
• Participates in ongoing training.
• May include coordinating/scheduling transportation
• Performs duties to achieve or exceed established service standards.
• Sends out records as needed.
• Performs other duties, as assigned.

Concentra's Data Protection Commitment
* Concentra is committed to protect patient data and to ensure privacy of personal and medical information.
* Every Concentra colleague has the responsibility to adhere to data protection principles.
* If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.