Job Summary
Job Description
JOB SUMMARY: Relying on instructions and pre-established guidelines and working under direct or indirect supervision, performs any combination of daily clerical in accordance with Concentra policies and procedures and applicable regulations.
MAJOR DUTIES AND RESPONSIBILITIES:
- Greets patients and visitors and directs them accordingly.
- Obtains authorization as needed to process patients for services needed.
- Admits patients into OccuSource or manually in accordance with client company protocols.
- Explains all required paperwork and forms to patients and ensures proper completion of all paperwork.
- Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly.
- Checksout patients either via system or manually according to procedure and distributes records according to the Employer's protocols.
- Files paperwork, medical records and correspondence according to defined company procedure.
- Dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms.
- Maintains inventory of office supplies and printed forms.
- Assists in processing patient referrals as required.
- Follows HIPAA guidelines and safety rules as outlined in training received.
- Collects co-pays; ensures daily cash and credit reconciliation
- Encounter error report
- Dual eligible identification
- Attends center staff meetings
- Participates in ongoing training.
- May include coordinating/scheduling transportation
- Performs duties to achieve or exceed established service standards.
- Comprehensive understanding of insurance verification and the patient registration process
- Proficient and working knowledge of insurance eligibility verification practices/procedures as it relates to each payer and/or service rendered
- Highly computer proficient with accurate and timely data entry skills - EMR experience a plus
- Performs other duties, as assigned.
Concentra's Data Protection Commitment
* Concentra is committed to protect patient data and to ensure privacy of personal and medical information.
* Every Concentra colleague has the responsibility to adhere to data protection principles.
* If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.