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Manager of Patient Satisfaction and Special Projects
Concord, California, United States
Job Summary
Occupation
Physician
Specialty
Emergency Medicine
Degree Required
MD/DO
Position Type
Permanent/Full-Time
Work Environment
Ambulatory Surgery Center (ASC)
Academic/Training Program
Hospital
Clinic/Private Practice
Location
Walnut Creek, California, United States
Visa Sponsorship
Yes
Job Description
Last Update:
9/19/14
POSITION SUMMARY:
The Manager of Patient Satisfaction and Special Projects will work closely with the physician VP of Quality to enhance patient satisfaction, quality, and risk management in our 30+ emergency departments. His or her primary responsibility will be to design, implement, and maintain an effective program to improve system-wide patient satisfaction scores to the 90th percentile or higher. In addition, he or she will implement special projects to enhance ED quality and risk management.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Design, implement, monitor, and maintain an effective system-wide patient satisfaction program.
* Design, implement, monitor, and maintain effective programs to achieve targets for various ED metrics such as throughput times, TJC core measures, sepsis, pain management, and others.
* Implement special projects as defined by VP of Quality to address various aspects of ED quality and risk management.
* Travel to the emergency departments (15-20%).
MINIMUM REQUIREMENTS:
* 2 years experience in patient satisfaction and healthcare quality management.
* Bachelor's degree in business, psychology, nursing or related field.
* Ability to design and implement complex projects, make course corrections, and sustain gains all within agreed upon timeframes.
* Critical thinking, problem solving, and analytical skills.
PREFERENCES:
* Previous experience as an ED or ICU RN.
* Lean Six Sigma Certification.
Please email your resume to:
[Register to View] />
The Manager of Patient Satisfaction and Special Projects will work closely with the physician VP of Quality to enhance patient satisfaction, quality, and risk management in our 30+ emergency departments. His or her primary responsibility will be to design, implement, and maintain an effective program to improve system-wide patient satisfaction scores to the 90th percentile or higher. In addition, he or she will implement special projects to enhance ED quality and risk management.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Design, implement, monitor, and maintain an effective system-wide patient satisfaction program.
* Design, implement, monitor, and maintain effective programs to achieve targets for various ED metrics such as throughput times, TJC core measures, sepsis, pain management, and others.
* Implement special projects as defined by VP of Quality to address various aspects of ED quality and risk management.
* Travel to the emergency departments (15-20%).
MINIMUM REQUIREMENTS:
* 2 years experience in patient satisfaction and healthcare quality management.
* Bachelor's degree in business, psychology, nursing or related field.
* Ability to design and implement complex projects, make course corrections, and sustain gains all within agreed upon timeframes.
* Critical thinking, problem solving, and analytical skills.
PREFERENCES:
* Previous experience as an ED or ICU RN.
* Lean Six Sigma Certification.
Please email your resume to:
[Register to View] />