MAJOR DUTIES AND RESPONSIBILITIES:

Patient Care:

• Assures personal compliance with licensing, certification and accrediting bodies.
• Participates with other Center Medical Directors to provide consistent medical practice in an area/region.
• Evaluates and treats center patients in accordance with Concentras medical model and standard of care.
• Sets level of medical care and quality for patients and monitors care using available data and chart reviews.
• Completes all medical record documentation prior to end of shift.
• Calls client representatives following employee treatment for initial injury and/or at any significant change in status.
• Calls patients to ensure their well-being as needed following center visits.
• Implements policy and protocol defined by Regional Medical Director, Medical Advisory Committee and Chief Medical Officer.
• Meets with RMD and/or AMD about quality of care, policy, procedure and records issues and to develop best practice medical and process management protocols.
• Meets with staff clinicians and ancillary support staff about practice patterns and Concentra philosophy.
• Meets with center clinicians and ancillary support staff as necessary to review outcome data and other quality management metrics and assure proficiency in the policies, procedures and care protocols.
• Recommends potential growth opportunities for new or existing services within the Center.
• Work with the Physical Therapist to develop appropriate therapy treatments.

• Responsible for decisions and/or input relating to hiring, transfers, disciplinary actions, grievance discussions, coaching development and recommendation of actions, demotions, and termination decisions as applicable for specific discipline and/or center support staff.
• Consults with, and provides feedback to, the Center Leadership Team regarding the eligibility of the candidate(s) for hiring.
• Conducts and supervises orientation and training for center medical support staff, clinicians and students covering Concentras standard of care, philosophy, protocols and process management, as applicable.
• Participates in continuing education programs for center clinicians and back office medical support staff.
• Provides input and participates in decisions regarding the centers staff schedules to ensure efficient productivity while meeting client needs.
• Conducts performance management process of clinicians in conjunction with the RMD/AMD, and with input from Center Leadership Team.
• Coaches clinicians and colleagues on service, performance and other job related issues, as appropriate and necessary.
• Addresses clinician disciplinary concerns and participates in the disciplinary action discussions, as applicable with the AMD/RMD (after consultation with management and HR).
• Monitors center clinician performance and determines if issue(s) have been corrected and/or if further development/disciplinary action is necessary.
• Promotes and ensures clinician development and a positive and effective team environment.
• Consults with Regional Medical Director and/or Area Medical Director on recruiting activities and candidates; additional consultation as required to staff and support market-based worksite, mobile and episodic care services.

• Interacts and consults with each member of the Center Leadership Team (CLT) regarding the center activities such as:
  • Center strategy and growth;
  • Participation in the periodic CLT and center staff meetings;
  • Determine best recruiting requirements necessary to meet job/position requirements and center objectives.
  • Consult as a team on the hiring decisions of the best candidates who:
    • Possess the required qualifications/skills and behavioral competencies;
    • Will meet company/center service standards and position expectations; and
    • Displays the manner/attitude, philosophy and characteristics to support the Companys core values.
  • Participate as a team member on center staff performance management including performance evaluation, disciplinary actions and termination decisions, as applicable and appropriate. Colleague performance management to include:
    • Provide regular coaching & feedback to improve colleague performance.
    • Empower center colleagues to assess center processes and work flows to continuously improve the patient experience.
    • Assign/delegate duties with follow up to ensure completion.
    • Provide input into support staff and clinician work schedule management.
  • Other center leadership team responsibilities that may arise as needed.

Center Operations/Customer Relationship Management

• Works closely with the Center Operations Director to facilitate efficient operations.
• Develops effective client relations and engages in projects and activities that develop or improve services for client companies.
• Participates in new business development including client meetings and presentations as needed.
• Perform site visits as needed to new and existing companies in an effort to solidify relationships with client companies.

SCOPE MEASURES:

Provides budget input and meets with the Regional/Area Leadership to review budget performance.

Supervises:

Directly: Medical office support staff, staff physicians, and mid-level clinicians.

Indirectly: Medical office administrative support staff.

WORKING CONDITIONS:

• Medical Center environment.
• Minimal travel.
• Overtime as required.

Concentra's Data Protection Commitment
* Concentra is committed to protect patient data and to ensure privacy of personal and medical information.
* Every Concentra colleague has the responsibility to adhere to data protection principles.
* If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.

JOB-RELATED SKILLS/COMPETENCIES:

• Excellent communication skills; written and verbal.
• Demonstrate a high level of skill with interpersonal relationships and communications.
• Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity.
• Ability to put patients first and enjoys treating patients.
• Superior patient/customer service and bed side manner skills.
• Must be a team player in a multidisciplinary environment;
• Demonstrates a value of all contributions to product and outcome;
• Displays a professional, approachable and selfless demeanor (no arrogance) at all times both to external and internal clients.
• Agrees, supports and commits to Concentras core practice standards and Policies and Procedures.
• Skilled in reviewing the clinical work of others according to professional standards and practice guidelines.
• Ability to supervise, evaluate, coach, and develop staff.
• Ability to display high degree of inspiration for team members to retain focus of providing highest levels of customer satisfaction.
• Willingness to learn and continuously improve, to be audited, observed, and reviewed; is positively responsive to feedback.
• Working knowledge of medical office administration and procedures.
• Basic computer skills, including email.
• Preferred experience with electronic medical record.
• Familiarity with corporate human resource policy and practice.
• Critical thinking, deductive reasoning and decision making skills.
• Demonstrated ability to coach, instruct and teach.