Concentra is looking for talented professionals who will embrace and personify the Company values of:

*A Healing Focus

*A Selfless Heart

*A Tireless Resolve

Successful candidates will be those who exemplify the welcoming, respectful & skillful behaviors that support our Company focus on excellence in health, wellness, customer service and a passion for lifestyle change.

JOB SUMMARY:

Assists Area Administrators in managing day-to-day operations of all assigned centers to ensure fiscal and customer service goal achievement according to Concentra policies, practices and procedures.

MAJOR DUTIES AND RESPONSIBILITIES:

• • Assists in ensuring compliance with all operational policies, procedures, and training programs, in all assigned Centers.
  • Assists in monitoring operational and financial performance of all assigned Centers as defined in the budgetary process.
  • Reviews and analyzes operating statements on a monthly basis to ensure center objectives are met.
  • Reviews center operating systems and available operational reports to ensure ongoing process improvement.
  • Provides support to Center Administrators and support staff for compliance with regulations in various functions and processes in accordance with current company and/or other regulatory requirements.
  • Monitors, evaluates and recommends changes to procedures and policies to enhance service.
  • Works with market sales leadership to enhance communication between current and prospective clients and the center, to ensure that customer expectations are met.
  • Coordinates all operational initiatives with all center leadership team members to ensure adequate support of Concentras clinical processes.
  • Assists the Central Business Office to ensure appropriate reimbursement for services rendered.
  • Assists Outcome Assurance to ensure an efficient referral process and proper communication with clients, patients, and specialists.
  • Assists Director of Operations in preparing and maintaining annual budgets for assigned centers.
  • Coordinates involvement of center leadership teams in the budget process in conjunction with other market leadership team members.
  • Interviews, hires, counsels and disciplines according to established policies and in conjunction with the Human Resources department.
  • Assists marketing leadership in monitoring marketplace trends and gathers competitive information, in conjunction with marketing leadership.
  • Facilitates the implementation of and ensures adherence to all corporate policies, procedures and initiatives.
  • Assists the Center Administrator with the hiring, training and development of all support staff.
  • Hires, trains, and develops all Center Administrators for assigned centers.
  • Coordinates center staffing on a daily basis based on budgetary, patient flow, employee illness and other relevant factors.
  • Coordinates vendor selection in order to minimize the cost of out-sourced services.
  • Assists Center and Market Leadership team members with resolution of client issues.

SCOPE MEASURES:

BUDGET DOLLARS:

NO OF PEOPLE SUPERVISED:

DIRECTLY:

INDIRECTLY:

WORKING CONDITIONS/PHYSICAL DEMANDS:
Office environment

Concentra's Data Protection Commitment
* Concentra is committed to protect patient data and to ensure privacy of personal and medical information.
* Every Concentra colleague has the responsibility to adhere to data protection principles.
* If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.

EDUCATION/CREDENTIALS:

Bachelors degree or equivalent.

JOB RELATED EXPERIENCE:

1 year supervisory experience in a medical office practice.

JOB-RELATED SKILLS/COMPETENCIES:

• Demonstrated understanding of all CONCENTRA policies and procedures pertaining to center operations, the Central Business Office, Outcome Assurance, Marketing and any administrative functions.
• Demonstrated understanding of the state-specific workers compensation regulations.
• Demonstrated good customer service and communication (verbal and written) skills.
• Demonstrated excellent interpersonal and leadership skills.
• Demonstrated ability to work with diverse groups of individuals.
• Demonstrated excellent follow-up skills, interpersonal skills, strong analytical and problem solving abilities.
• Demonstrated strong group presentation skills.
• Demonstrated basic understanding of financial statements.
• Demonstrated basic word processing and spreadsheet knowledge.

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Office environment
• Assigned to all centers on periodic basis.