JOB SUMMARY:
Directly supervises and coordinates activities of Concentra Worksite workers to ensure optimal level of Worksite operations and
customer satisfaction.

***M-F 7:00AM-3:00PM OR 8:00AM-4:00PM***

MAJOR DUTIES AND RESPONSIBILITIES:
Directs and supervises employees engaged in worksite operations that include medical assistants, nurse case managers, certified rehabilitation specialists, and wellness educators.
Plans and prepares work schedules and assigns employees to specific duties.
Hires, trains, and evaluates worksite operations' employees in consultation with Human Resources. Assists
Medical Director with the hiring, training, disciplining and terminating of back office personnel.
Assists in developing and maintaining new policies, procedures and training programs for the worksite.
Prepares and reviews operational reports and schedules to ensure accuracy and efficiency.
Assists area and regional team with formulating annual budgets and reviews financials with the area team monthly.
Recommends cost saving methods to improve worksite efficiency.
Assists in the marketing and support of client events such as on-site tours, health fairs and training.
Provides technical support and/or resources to client and worksite personnel as needed.
Supports Leadership Team to identify problems with service to worksite client.
Ensures all personnel certifications are current.
Supervises testing by medical staff to ensure proper performance.
Participates in work of subordinates to facilitate productivity and customer service or overcome difficult
aspects of work.
Performs other duties as assigned.

JOB-RELATED SKILLS/COMPETENCIES:
Arithmetic knowledge and its application
Strong analytical skills
Knowledge of principles and procedures for personnel recruitment, selection, training, and personnel
information systems.
Monitoring skills to assess performance of self and subordinates and operations.
Active listening.
Critical thinking.
Clear speaking ability.
Number facility.
Fluency of ideas.
Information ordering.
Strong Computer Program Knowledge. Proficient in PC word processing software such as Word and spreadsheet software
such as Excel to include advanced knowledge of pivot tables.
Ability to interface with people using tact and diplomacy.
Ability to maintain confidentiality of information .
Excellent written and oral communication skills.
Excellent organization and detail-oriented skills.
Excellent problem solving skills.
Ability to coordinate and prioritize multiple tasks in a fast-paced environment.
Ability to work under pressure.
Excellent telephone etiquette.
Outstanding professional demeanor.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Clinic environment