JOB SUMMARY:

Directly supervises and coordinates activities of Center workers to ensure optimal level of center operations and customer satisfaction.

MAJOR DUTIES AND RESPONSIBILITIES:

• Directs and supervises employees engaged in Center operations.
• Plans and prepares work schedules and assigns employees to specific duties.
• Hires, trains, and evaluates Center operations' employees in consultation with Human Resources. Assists Center Medical Director with the hiring, training, disciplining and terminating of back office personnel.
• Assists in developing and maintaining new policies, procedures and training programs for the Center.
• Prepares and reviews operational reports and schedules to ensure accuracy and efficiency.
• Formulates annual budgets and reviews financials with Center Leadership Team monthly.
• Recommends cost saving methods to improve efficiency of Center.
• Assists sales and marketing efforts by conducting various events such as on-site tours and training Center personnel to present clinic services to clients to ensure achievement or overachievement of established goals.
• Provides technical support and/or resources to client and Center personnel as needed (i.e., ADA, DOT regulations).
• Manages on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel.
• Supports Leadership Team to identify problems with service to clients.
  Ensures all certifications are current.
• Supervises testing by medical staff to ensure proper performance.
• Participates in work of subordinates to facilitate productivity and customer service or overcome difficult aspects of work.
• Performs other duties as assigned.

JOB-RELATED SKILLS/COMPETENCIES:

• Arithmetic knowledge and its application
• Knowledge of principles and procedures for personnel recruitment, selection, training, and personnel information systems.
• Monitoring skills to assess performance of self and subordinates and operations.
• Active listening.
• Critical thinking.
• Clear speaking ability.
• Number facility.
• Fluency of ideas.
• Information ordering.Proficient in PC word processing software such as Word and spreadsheet software such as Excel.
• Ability to interface with people using tact and diplomacy.
• Ability to maintain confidentiality of information .
• Excellent written and oral communication skills.
• Excellent organization and detail-oriented skills.
• Excellent problem solving skills.
• Ability to coordinate and prioritize multiple tasks in a fast-paced environment.
• Ability to work under pressure.
• Excellent telephone etiquette.
• Outstanding professional demeanor.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Clinic environment