Job Summary
Job Description
Concentra is currently seeking a Clinical Manager in Bangor, ME
JOB SUMMARY:
Subject to the medical protocols established by the Association and the Chief Medical Officer of Concentra and in cooperation with Supervising Physicians, Clinical Manager/Physician Assistant shall provide primary medical direction and coordination of professional healthcare services in a clinical setting, under the direction of the Regional Medical Director, consistent with Concentras medical protocols and in accordance with Concentra policies, practices, procedures and applicable regulations. Such activity will ensure the delivery of affordable, efficient, responsible and accountable healthcare of the highest quality to business, industry and patients.
The Clinical Manager/Physician Assistant will ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers (internal and external) first and displaying:
o A healing focus
o A selfless heart
o A tireless resolve
MAJOR DUTIES AND RESPONSIBILITIES:
Under the direction of the Center Medical Directors or designated Staff Physicians participates in managing medical treatment activities of the center and coordinating activities of the center with those of other centers.
Responsible along with the Center Leadership Team for creating an environment of clear responsibility, authority, autonomy and accountability that energizes and encourages the staff to perform at their personal best.
Mentors back office staff to enhance existing competencies and develop new ones through education/training opportunities; demonstrates patience, skill and helping others succeed.
Assures support staff properly implements clinical policies and procedures.
Ensures documentation in the medical record is timely and reflects appropriate assessments and reassessments specific to patient needs.
Meets with the Regional Medical Director and/or Area/Associate Medical Director on regular bases to discuss quality of patient care and reviews medical policies, procedures, records and performance of the center.
Assures compliance with licensure, certification, and accreditation.
Participates in the hiring process for Center Administrators, Therapists and back office personnel prior to offer of employment being extended.
Provides budgetary report to guarantee medical responsibility can be adequately met by operations.
Sponsors inter-disciplinary collaboration through personally demonstrated attributes of leadership. Effectively uses a cross-functional team approach to enhance center results.
Analyzes reports, test findings, results of examinations, and diagnoses condition; prescribes or administers treatment; oversees maintenance of case histories, health examination reports, and other medical needs.
Develops, implements, and monitors medical surveillance protocols for client companies.
Participates with the Therapy Director in the orientation of all new center therapists.
Facilitates the development of a team approach of medical care between the therapist and the Clinical Manager.
Works with the Area Therapy Director and the center Therapy team to implement best practice patterns.
Interacts with outcome assurance to assure cases are being managed by the medical staff in an efficient and appropriate manner.
In Center Leadership Meetings, reviews clinical effectiveness, occupational reports and plans for clinic growth and development.
Meets with employers to discuss health and safety needs, and to conduct workplace walk-through and other on-site assessments, which develop effective client relations.
Communicates with client representative upon seeing employer patients for initial injuries and change of status.
Participates in the development and presentation of educational programs to the client base.
Participates in new business development.
Actively responds to client needs, requests, concerns and complaints.
EDUCATION/CREDENTIALS:
Licensure requirements of the state of jurisdiction
Medical license, Physician Assistant license license
JOB RELATED EXPERIENCE:
2 - 4 years clinical experience in primary care, specialty and/or occupational medicine
DEMONSTRATED JOB-RELATED SKILLS/COMPETENCIES:
Working knowledge of laws and regulations governing rehabilitation services
Working knowledge of worker's compensation and clinical procedures/processes.
Working knowledge of diagnoses and treatment of minor trauma and orthopedic injuries.
Agrees and commits to Concentra's core practice standards and Policies and Procedures.
Superior interpersonal communication skills; medical writing skills.
Superior customer service and "bedside manner" skills.
Ability to work in a team environment that is dedicated to providing excellent patient care; values all contributions to product and outcome; is not arrogant.
Displays a professional, approachable and selfless demeanor at all times both to external and internal clients.
Willingness to learn and continuously improve, to be audited, observed, and reviewed; responds positively to feedback.
Working knowledge of medical office administration and procedures.
Critical thinking, deductive reasoning and decision making skills.
Leadership skills and management accountability
Skilled in the treatment of minor trauma injuries and orthopedic injuries.
Knowledge of techniques and information needed to diagnose and treat human injuries
Speaking to effectively convey information to colleagues, peers, patients, or clients
Problem sensitivity
Judgment and decision making
Instructing skills to teach others
Customer and personal service knowledge including needs assessment, meeting quality standards for services and evaluation of customer satisfaction
Social perceptiveness
Active listening
Documenting and recording information
WORKING CONDITIONS:
Clinic Environment